Return / Exchange Policy
Only purchases made on the website will be considered for replacement in Online store. This means that purchases from physical stores will not be accepted for replacement in Online store.On the same note, purchases from Online store will also not be accepted for replacement in Sandugo and Basekamp physical stores.
Damages & Issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
We have a 7-day return policy, which means you have 7 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at firstname.lastname@example.org. If your return is accepted, we’ll send you a return shipping, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at email@example.com.
Due to COVID-19, we will not be accepting returns of any merchandise until further notice, in order to protect our employees and our customers from any additional risk. Thus, items delivered will be considered sold.
We will only accept exchanges for damaged items or if the wrong item is received by the customer. See Damages & Issues
We cannot accept cancellations after the order has been dispatched. We will inform you before the item leaves our warehouse.
(a) If in any case you refuse to accept the delivery due to change of mind or wrong size (picked by customer on the website), you will need to shoulder the shipping fee.